Most orders ship within 72 hours of ordering, unless otherwise noted in the product description. We will notify you via email if we expect a longer wait time. While we strive to have most items in stock in our US facility for shipping, your order may ship from our Taiwan location if your shipping address is outside the US, is a speciality item, or if any part of your order is not in stock at the time of your order.
Therefore, we recommend all US destined orders to choose USPS ground. We do not guarantee the use of 2 day priority mail services, even though it is given as one of the options (we cannot remove the option from the module).
All shipping to US addresses can be tracked though the USPS website, and those addresses outside the US are usually trackable on the destination country's postal website. When shipped from our Taiwan facility There will be a 13 digit tracking identifier starting with EE, and ending with TW (ex. EE123456789TW). Tracking with the EE prefix can also be found on the Chung Hwa Post website, here.
We understand that the postal rates given in the checkout are USPS rates and times, however, if your item does ship from another facility it is done without extra charge to you. There may be a black holes of time while your order is in trasit. Common causes are usually tracking system update delays and customs clearances. You may need to sign for your package at your local post office, so please monitor the tracking daily.
Any and all tax, duty, service charges, etc. are the responsibility of the receiver. Packages returned marked refused are subject to a 20% restocking fee, and shipping will not be reimbursed.